Right of withdrawal / Reclamations
z.Hd. Herrn BischoffSteinbachweg 804158 Leipzig (Germany)
Tel.: 0049 (0) 341 461078-00
Fax: 0049 (0)341 461078-29
Right to cancel
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us (Culinaris Küchenaccessoires, Steinbachweg 8, 04158 Leipzig, firstname.lastname@example.org, Telephone: 0049 (0) 341 461078-00, Telefax: 0049 (0)341 461078-29) of your decision to cancel this contract by a clear statement (e.g. by mail, fax or email). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You shall be responsible for the cost of return. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage. Please note that the above general information is not a precondition for effectively exercising your right to cancel.
If you wish to cancel this contract, please complete and submit this form.
z.Hd. Herrn Bischoff
04158 Leipzig (Germany)
Tel.: +49 (0)34205 41945
Fax: +49 (0)34205 41946
I/We (*) here by give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________Name of consumer(s)
________________________________________________________Address of consumer(s)
________________________________________________________Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate
Letter shipping abroad: We offer the insured shipping by large letter for e.g. small items or spare parts (Except fragile goods) for 12 €. Please note the permitted product dimensions of all ordered products of max. L 35 x W 25 x H 2 cm, a weight of 500 grams and a maximum value of 20 €. If it is not possible to send all items in an envelope we are going to ask for further payment for parcel shipping.
Letters outside of Germany can only be sent to the countries listed here. Delivery outside Europe takes 2-5 weeks.
Deliveries to Switzerland: For deliveries to Switzerland, we recommend using the service provided by MeinEinkauf.ch. All information can be found at
All customs formalities and delivery are against a small fee. Your goods will be delivered quickly, pre-paid and cheap.
For delivery to the non-EU countries you have to pay taxes and fees.